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eSIM help with pictures

The key steps for iPhone and Android: check that your phone is ready, install the eSIM and connect it in your destination.

The eSIM only connects in your destination. At home it shows no network.

ABefore you buy: is my phone ready?

Does your phone support eSIM?

Dial *#06# in the phone app. If an EID (a long number) appears, your phone can use an eSIM. If no EID appears, your phone most likely does not support eSIM.

Is your phone free of a SIM lock?

Our eSIM only works on a phone without a SIM lock (carrier lock).

iPhone

Open Settings > General > About > Carrier Lock. If it says “No SIM restrictions”, your iPhone is unlocked.

AndroidAndroid: check the SIM lock in three steps. 1. Turn the phone off and insert a SIM from another carrier. 2. If it starts with signal, it is unlocked and ready for the eSIM. 3. A SIM network lock message or unlock PIN means it is locked.

BInstallation

Tip: Install the eSIM at home on Wi-Fi and switch it on once you arrive.

For some packages the validity starts at installation. The product page shows what applies to your package.

With QR code

Open the order email on a second screen, for example a computer, and scan the QR code with your phone camera. Your phone guides you through the installation.

Without a second device

You find the SM-DP+ address and the activation code in the order email under “Manual Entry”.

iPhoneiPhone: install the eSIM without a QR code. 1. Open the order email, copy the SM-DP+ address and code. 2. Settings > Mobile Data > Add eSIM. 3. Use QR Code > Enter Details Manually. 4. Paste address and code, Next.

Android

Settings > Connections > SIM manager > Add eSIM > Enter activation code. On some models the menu is called SIM card manager.

CNo connection?

The eSIM only connects in your destination. At home it shows no network.

Go through the four steps in order. Step 1 or 2 usually solves it.

No connection in 4 steps: 1. Use the eSIM for mobile data. 2. Turn on data roaming on the eSIM. 3. Restart or select the network manually. 4. Enter the APN, only if needed.
Your phone:

  1. 1. Use the eSIM for mobile data

    iPhone, Mobile Data settings: the Travel line (the eSIM) is selected, Allow Mobile Data Switching is off.

  2. 2. Turn on data roaming on the eSIM

    iPhone, Travel line: Data Roaming is on. Data roaming stays off on the Swiss SIM.

  3. 3. Restart or select the network manually

    iPhone, Network Selection: Automatic is off, a network is selected manually. Restart first, otherwise pick the network from your order.

  4. 4. Enter the APN, only if needed

    iPhone, Mobile Data Network: the APN field is highlighted. Only needed without connection. The APN is in your order email.

  1. 1. Use the eSIM for mobile data

    Android, SIM manager: preferred SIM for mobile data is Travel (the eSIM), calls and SMS stay on Primary.

  2. 2. Turn on data roaming on the eSIM

    Settings > Connections > Mobile networks > Data roaming on. Select the eSIM. Keep data roaming off on your Swiss SIM.

  3. 3. Restart or select the network manually

    Android, Network operators: Select automatically is off, a network is selected manually. Restart first, otherwise pick the network from your order.

  4. 4. Enter the APN, only if needed

    Android, Edit APN: the APN field is highlighted. Only needed without connection. The APN is in your order email.

Networks and APN

The networks are listed in the product name. You only need an APN if there is still no connection after steps 1 to 3. You find it in your order email.

DQuick FAQ

Can people still reach me on my number, including WhatsApp?

Yes. WhatsApp stays linked to your usual number even when data runs over the eSIM. Your Swiss SIM stays active in the phone, so calls and texts still arrive. Whether a call abroad costs extra depends on your Swiss plan. Keep data roaming off on your Swiss SIM.

What if my data runs out?

There are no extra charges and you cannot go over your limit. If you need more data, buy a new package. That is always a new eSIM with its own QR code, not a top up. You can see how much is left under Check your balance.

What happens if I delete the eSIM?

A deleted eSIM often cannot be installed again. So only delete it after your trip.

How do I contact you?

Write to [email protected], ideally with your order number. We usually reply within 24 hours on working days.

eSIMProfi24 is a service of Ochsenbein electronics, Diemerswil, Switzerland.